--- title: How to get notice when DIAP is disconnected/offline? description: This article will describe how to get a notice when a DIAP has gone offline. It will be possible to get the notice by e-mail or SMS. Select the "cogwheel" Select "DIAPs" Select the DIAP which you want --- [Skip to content](https://kb.dataintel.dk/how-to-get-notice-when-diap-is-disconnected#main-content) English Show submenu for translations [Submit a request](https://kb.dataintel.dk/kb-tickets/new?hsLang=en) ![DIAP-1.png\]](https://kb.dataintel.dk/hs-fs/hubfs/DIAP-1.png?height=41&name=DIAP-1.png) - [Default HubSpot Blog](https://diap-6547305.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://diap-6547305.hs-sites.com/blog) - English Show submenu for translations - [Submit a request](https://kb.dataintel.dk/kb-tickets/new) - Go to Data Intelligence A/S Go to Data Intelligence A/S Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.dataintel.dk/?hsLang=en) 2. [Configuration](https://kb.dataintel.dk/configuration?hsLang=en) 3. [FAQ](https://kb.dataintel.dk/configuration?hsLang=en#faq) # How to get notice when DIAP is disconnected/offline? This article will describe how to get a notice when a DIAP has gone offline. It will be possible to get the notice by e-mail or SMS. Select the "**cogwheel**" ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009152280mceclip0.png) Select "**DIAPs**" ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009155739mceclip1.png) Select the DIAP which you want to get a notice when it has gone offline by using the "**pencil**" ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009152440mceclip2.png) A pop-up will occur. Select "**Offline alert**" in the pop-up window. ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009155879mceclip3.png) Thereafter you will see the following information, which has to be filled out: - **Send alert after:** Determine how long should the notice be given by SMS or e-mail. So when the period of time has passed, then the notice will be given. - **E-mail receivers:** Select the e-mail receivers of the notice. Only users in the platform can be selected. - **Sms receivers:** Select the SMS receivers of the notice. Only users in the platform can be selected. - **Enabled:** Select if the "Offline alert" should be active or not.  ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009155919mceclip4.png) An example can be seen in the following screenshot. It has been setup to send a notice after 30 minutes. ![](https://kb.dataintel.dk/hubfs/Knowledge%20Base%20Import/eltronic.zendesk.comhcarticle_attachments360009152540mceclip5.png)   - [DIAP Gateway](https://kb.dataintel.dk/diap-gateway?hsLang=en#main-content) - [Getting Started](https://kb.dataintel.dk/diap-gateway?hsLang=en#getting-started) - [Troubleshooting](https://kb.dataintel.dk/diap-gateway?hsLang=en#troubleshooting) - [Known issues/limitations](https://kb.dataintel.dk/diap-gateway?hsLang=en#known-issues-limitations) - [General](https://kb.dataintel.dk/general?hsLang=en#main-content) - [FAQ](https://kb.dataintel.dk/general?hsLang=en#faq) - [Configuration](https://kb.dataintel.dk/configuration?hsLang=en#main-content) - [FAQ](https://kb.dataintel.dk/configuration?hsLang=en#faq) - [Troubleshooting](https://kb.dataintel.dk/configuration?hsLang=en#troubleshooting) - [Guides](https://kb.dataintel.dk/configuration?hsLang=en#guides) - [Protocols](https://kb.dataintel.dk/configuration?hsLang=en#protocols) - [Live/Real time site](https://kb.dataintel.dk/live-real-time-site?hsLang=en#main-content) - [Getting Started](https://kb.dataintel.dk/live-real-time-site?hsLang=en#getting-started) - [FAQ](https://kb.dataintel.dk/live-real-time-site?hsLang=en#faq) - [Guide](https://kb.dataintel.dk/live-real-time-site?hsLang=en#guide) - [Features](https://kb.dataintel.dk/live-real-time-site?hsLang=en#features) - [OEE site](https://kb.dataintel.dk/oee-site?hsLang=en#main-content) - [Getting Started](https://kb.dataintel.dk/oee-site?hsLang=en#getting-started) - [FAQ](https://kb.dataintel.dk/oee-site?hsLang=en#faq) - [Guides](https://kb.dataintel.dk/oee-site?hsLang=en#guides) - [Configuration](https://kb.dataintel.dk/oee-site?hsLang=en#configuration) - [Remote Access](https://kb.dataintel.dk/remote-access?hsLang=en#main-content) - [Getting Started](https://kb.dataintel.dk/remote-access?hsLang=en#getting-started) - [FAQ](https://kb.dataintel.dk/remote-access?hsLang=en#faq) - [Guides](https://kb.dataintel.dk/remote-access?hsLang=en#guides) - [API](https://kb.dataintel.dk/api?hsLang=en#main-content) - [API](https://kb.dataintel.dk/api?hsLang=en#api) - [Release information](https://kb.dataintel.dk/release-information?hsLang=en#main-content) - [DIAP Release Notes](https://kb.dataintel.dk/release-information?hsLang=en#diap-release-notes) - [Live/Real time site](https://kb.dataintel.dk/release-information?hsLang=en#live-real-time-site) - [OEE site](https://kb.dataintel.dk/release-information?hsLang=en#oee-site) - [Management site](https://kb.dataintel.dk/release-information?hsLang=en#management-site) - [DIAP Gateway](https://kb.dataintel.dk/release-information?hsLang=en#diap-gateway) - [Default HubSpot Blog](https://diap-6547305.hs-sites.com/blog) [![Chill listening crop-3](https://kb.dataintel.dk/hs-fs/hubfs/Sk%C3%A6rmbillede%202021-05-04%20kl.%2017.46.04.png?width=221&height=26&name=Sk%C3%A6rmbillede%202021-05-04%20kl.%2017.46.04.png "Chill listening crop-3")](https://diap.hubspotpagebuilder.com/-temporary-slug-5b226bcb-69c8-45c1-82ff-e060e2d4037d?hsLang=en) Copyright © 2026, Data Intelligence A/S